Frequently Asked QuestionsHow can I contact you? We can be contacted by phone at 1-888-355-7689 (toll-free) or via email at info@osuyaonline.com. We respond to all inquiries within 24hrs. Can I pick-up my order? Yes, Pick-up is available in Maplewood/Vauxhall NJ area Where is your delivery area? We deliver to most parts of New Jersey and also to the New York City metro area - we do not deliver to Long island When do you deliver? Delivery is available on Saturday and Sundays How do you accept payment? We accept cash payments or Visa, MasterCard, & Discover payments through PayPal. Bank transfers are also available. WE DO NOT ACCEPT CHECKS How many days advance notice is required to place an order? We require a minimum of 7 day advance notice Is a deposit required to confirm an order? Yes, 50% of the invoice amount is required when the order is placed. The outstanding balance must be paid 24hrs before the delivery time. What is your cancellation policy? Deposits will be forfeited for any order canceled less than 7 days before delivery. Also full payment will be forfeited for cancellations that occur less than 24hrs before delivery. |
